/* ==========================================================================
   Astranet · Кабинет поддержки
   Визуальный язык взят из самого приложения: космический фиолет, неоновая
   аврора логотипа (оранжевый → розовый → violet), стеклянные карточки и
   мягкое свечение. Сигнатура интерфейса — «нить обращения», вдоль которой
   собирается диалог.
   ========================================================================== */

:root {
  /* Космос: ступени поверхностей в фиолетовом ключе */
  --ink:          #0b0920;
  --ink-2:        #100d29;
  --surface:      #171335;
  --surface-2:    #1e1943;
  --surface-3:    #292153;
  --line:         #362c66;
  --line-soft:    #251f4a;

  /* Текст */
  --text:         #f2effd;
  --text-2:       #bcb4e2;
  --muted:        #8b83b8;

  /* Брендовые цвета из логотипа и приложения */
  --brand:        #8b5cf6;   /* violet — основное действие */
  --brand-2:      #c026d3;   /* магента */
  --brand-3:      #ff9f45;   /* оранжевый полумесяца */
  --cyan:         #3ddcff;   /* созвездия */

  /* Аврора: градиент полумесяца из логотипа */
  --aurora:       linear-gradient(135deg, #ff9f45 0%, #f65fb4 42%, #8b5cf6 100%);
  --aurora-soft:  linear-gradient(135deg, rgba(255,159,69,.16) 0%, rgba(246,95,180,.16) 45%, rgba(139,92,246,.16) 100%);
  /* Для крупных заливок трёхцветная аврора мутнеет — берём две ноты */
  --brand-fill:   linear-gradient(135deg, #a855f7 0%, #e8459b 100%);

  /* Сигналы. Янтарь = «нужно ваше внимание», мята = «решено» */
  --signal:       #ffb02e;
  --signal-dim:   rgba(255, 176, 46, 0.34);
  --signal-bg:    rgba(255, 176, 46, 0.12);
  --resolved:     #2fe0a5;
  --resolved-dim: rgba(47, 224, 165, 0.32);
  --resolved-bg:  rgba(47, 224, 165, 0.11);
  --danger:       #ff5470;
  --danger-bg:    rgba(255, 84, 112, 0.14);

  /* Голоса в диалоге */
  --voice-support: #ffb02e;  /* поддержка — тёплый, как гарнитура на логотипе */
  --voice-you:     #3ddcff;  /* вы — холодный неон созвездий */

  --radius:    14px;
  --radius-sm: 10px;
  --radius-lg: 20px;

  --shadow:      0 18px 40px -22px rgba(0, 0, 0, 0.9);
  --glow-brand:  0 10px 30px -12px rgba(139, 92, 246, 0.7);
  --glow-signal: 0 10px 30px -14px rgba(255, 176, 46, 0.6);

  --sans: ui-rounded, "SF Pro Rounded", ui-sans-serif, system-ui, -apple-system,
          "Segoe UI Variable", "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
  --mono: ui-monospace, SFMono-Regular, "SF Mono", Menlo, Consolas,
          "Liberation Mono", monospace;

  --ease: cubic-bezier(0.2, 0.6, 0.2, 1);
}

* { box-sizing: border-box; }

html { -webkit-text-size-adjust: 100%; }

body {
  margin: 0;
  min-height: 100vh;
  color: var(--text);
  font-family: var(--sans);
  font-size: 15px;
  line-height: 1.55;
  letter-spacing: -0.006em;
  -webkit-font-smoothing: antialiased;
  /* Туманность: мягкие пятна света поверх глубокого фиолета */
  background:
    radial-gradient(70rem 40rem at 8% -8%,  rgba(139, 92, 246, 0.30) 0%, transparent 62%),
    radial-gradient(55rem 38rem at 100% 4%, rgba(192, 38, 211, 0.22) 0%, transparent 60%),
    radial-gradient(60rem 45rem at 50% 108%, rgba(61, 220, 255, 0.13) 0%, transparent 62%),
    var(--ink);
  background-attachment: fixed;
}

.hidden { display: none !important; }
.muted { color: var(--muted); }
.portal-full { width: 100%; }

::selection { background: rgba(255, 176, 46, 0.85); color: #241505; }

:focus-visible {
  outline: 2px solid var(--cyan);
  outline-offset: 2px;
  border-radius: 6px;
}

/* Моноширинная утилитарная строка: коды, время, счётчики */
.mono, .count-badge, .portal-ticket-code, time {
  font-family: var(--mono);
  font-variant-numeric: tabular-nums;
}

/* --------------------------------------------------------------------------
   Микро-заголовки разделов
   -------------------------------------------------------------------------- */
.panel-header small,
.portal-topbar small,
.portal-side-card small,
.portal-meta-card small,
.compose-aside-head small {
  display: block;
  font-family: var(--mono);
  font-size: 10px;
  letter-spacing: 0.16em;
  text-transform: uppercase;
  color: var(--muted);
  margin-bottom: 6px;
}

h1, h2, h3, h4 {
  margin: 0;
  letter-spacing: -0.02em;
  font-weight: 650;
}
h1 { font-size: 27px; }
h2 { font-size: 20px; }
h3 { font-size: 17px; }
h4 { font-size: 15px; }

/* Заголовок с авроровой заливкой — только для главных экранов */
.aurora-text {
  background: var(--aurora);
  -webkit-background-clip: text;
  background-clip: text;
  color: transparent;
}

/* ==========================================================================
   Брендовый знак
   ========================================================================== */
.brand-mark {
  width: 46px;
  height: 46px;
  border-radius: 15px;
  flex-shrink: 0;
  object-fit: cover;
  box-shadow: 0 0 0 1px rgba(139, 92, 246, 0.45), var(--glow-brand);
}
.brand-mark.lg { width: 76px; height: 76px; border-radius: 24px; }

.brand-lockup {
  display: flex;
  align-items: center;
  gap: 13px;
}

/* ==========================================================================
   Экран входа
   ========================================================================== */
.portal-auth-shell {
  min-height: 100vh;
  display: grid;
  place-items: center;
  padding: 24px;
}

.portal-auth-card {
  width: min(470px, 100%);
  padding: 38px 36px 32px;
  background: linear-gradient(180deg, rgba(38, 33, 83, 0.92), rgba(23, 19, 53, 0.92));
  border: 1px solid var(--line);
  border-radius: var(--radius-lg);
  box-shadow: var(--shadow), 0 0 60px -30px rgba(139, 92, 246, 0.8);
  position: relative;
  overflow: hidden;
}
/* Аврора по верхней кромке карточки */
.portal-auth-card::before {
  content: "";
  position: absolute;
  inset: 0 0 auto 0;
  height: 3px;
  background: var(--aurora);
}

.portal-auth-head {
  display: flex;
  align-items: center;
  gap: 15px;
  margin-bottom: 20px;
}
.portal-auth-head .portal-auth-badge { margin-bottom: 5px; }
.portal-auth-head h1 { margin-bottom: 0; }

.portal-auth-badge,
.portal-brand-chip {
  display: inline-block;
  font-family: var(--mono);
  font-size: 10px;
  letter-spacing: 0.2em;
  text-transform: uppercase;
  color: var(--brand-3);
  background: var(--signal-bg);
  border: 1px solid var(--signal-dim);
  border-radius: 999px;
  padding: 4px 11px;
  margin-bottom: 18px;
}

.portal-auth-card h1 { margin-bottom: 10px; }

.portal-auth-card > p {
  color: var(--text-2);
  margin: 0 0 26px;
}

.portal-auth-actions {
  display: grid;
  gap: 10px;
}

.telegram-login-box {
  margin-top: 20px;
  padding: 16px;
  background: rgba(11, 9, 32, 0.5);
  border: 1px solid var(--line-soft);
  border-radius: var(--radius);
}
.telegram-login-box p { margin: 0 0 12px; color: var(--text-2); font-size: 14px; }
.telegram-login-box .muted { font-size: 13px; margin-top: 10px; }

.portal-auth-note {
  margin-top: 26px;
  padding-top: 20px;
  border-top: 1px solid var(--line-soft);
  color: var(--muted);
  font-size: 13px;
}
.portal-auth-language {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
}

/* ==========================================================================
   Кнопки
   ========================================================================== */
.portal-btn {
  appearance: none;
  font: inherit;
  font-weight: 600;
  font-size: 14px;
  padding: 11px 19px;
  border-radius: 999px;
  border: 1px solid transparent;
  cursor: pointer;
  transition: filter 140ms var(--ease), background 140ms var(--ease),
              border-color 140ms var(--ease), color 140ms var(--ease),
              transform 90ms var(--ease), box-shadow 140ms var(--ease);
  text-decoration: none;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  white-space: nowrap;
}
.portal-btn:active { transform: translateY(1px); }
.portal-btn:disabled { opacity: 0.42; cursor: not-allowed; box-shadow: none; }

.portal-btn-primary {
  background: var(--brand-fill);
  color: #fff;
  box-shadow: var(--glow-brand);
}
.portal-btn-primary:hover:not(:disabled) { filter: brightness(1.09); }

.portal-btn-secondary {
  background: var(--surface-3);
  color: var(--text);
  border-color: var(--line);
}
.portal-btn-secondary:hover:not(:disabled) {
  background: #322a63;
  border-color: var(--brand);
}

.portal-btn-ghost {
  background: transparent;
  color: var(--text-2);
  border-color: var(--line);
}
.portal-btn-ghost:hover:not(:disabled) { color: var(--text); border-color: var(--brand); }

.portal-back-btn {
  appearance: none;
  background: none;
  border: 0;
  font: inherit;
  font-size: 13px;
  color: var(--text-2);
  cursor: pointer;
  padding: 6px 0;
  margin-bottom: 8px;
}
.portal-back-btn:hover { color: var(--cyan); }

/* ==========================================================================
   Каркас кабинета
   ========================================================================== */
.portal-shell {
  min-height: 100vh;
  display: grid;
  grid-template-columns: 262px minmax(0, 1fr);
}

.portal-sidebar {
  border-right: 1px solid var(--line-soft);
  padding: 22px 16px;
  display: flex;
  flex-direction: column;
  gap: 20px;
  position: sticky;
  top: 0;
  height: 100vh;
  background: linear-gradient(180deg, rgba(30, 25, 67, 0.72), rgba(11, 9, 32, 0.72));
  backdrop-filter: blur(14px);
}

.portal-brand-card h2 { font-size: 16px; }
.portal-brand-card p {
  margin: 3px 0 0;
  font-size: 12.5px;
  color: var(--muted);
  overflow-wrap: anywhere;
}

.portal-nav {
  display: flex;
  flex-direction: column;
  gap: 3px;
  flex: 1;
}

.portal-nav-item {
  appearance: none;
  font: inherit;
  font-size: 14px;
  font-weight: 500;
  text-align: left;
  background: none;
  border: 0;
  color: var(--text-2);
  padding: 10px 14px;
  border-radius: var(--radius);
  cursor: pointer;
  transition: color 140ms var(--ease), background 140ms var(--ease);
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  position: relative;
}
.portal-nav-item:hover { color: var(--text); background: rgba(139, 92, 246, 0.14); }
.portal-nav-item.active {
  color: var(--text);
  background: var(--aurora-soft);
  box-shadow: inset 0 0 0 1px rgba(139, 92, 246, 0.42);
  font-weight: 650;
}
/* Авроровая засечка активного пункта */
.portal-nav-item.active::before {
  content: "";
  position: absolute;
  left: 0;
  top: 50%;
  transform: translateY(-50%);
  width: 3px;
  height: 20px;
  border-radius: 0 3px 3px 0;
  background: var(--aurora);
}

/* Счётчик непрочитанного в навигации */
.nav-count {
  font-family: var(--mono);
  font-size: 11px;
  min-width: 20px;
  height: 20px;
  padding: 0 6px;
  border-radius: 999px;
  background: var(--signal);
  color: #241505;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  font-weight: 700;
  box-shadow: var(--glow-signal);
}
.nav-count:empty { display: none; }

.portal-side-card {
  border-top: 1px solid var(--line-soft);
  padding-top: 16px;
}
.portal-side-card strong { display: block; font-size: 14px; margin-bottom: 2px; }
.portal-side-card p { margin: 0 0 14px; font-size: 12px; }

/* --------------------------------------------------------------------------
   Верхняя панель
   -------------------------------------------------------------------------- */
.portal-main {
  min-width: 0;
  display: flex;
  flex-direction: column;
}

.portal-topbar {
  display: flex;
  align-items: flex-end;
  justify-content: space-between;
  gap: 20px;
  padding: 22px 28px;
  border-bottom: 1px solid var(--line-soft);
  flex-wrap: wrap;
}

.portal-topbar-meta {
  display: flex;
  align-items: center;
  gap: 20px;
}
.portal-meta-card strong {
  font-family: var(--mono);
  font-size: 13px;
  font-weight: 500;
  color: var(--text-2);
}

.language-control {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  font-size: 12px;
  color: var(--muted);
}
.language-control > span { white-space: nowrap; }

.language-select {
  font: inherit;
  font-family: var(--mono);
  font-size: 12px;
  background: var(--surface-2);
  color: var(--text);
  border: 1px solid var(--line);
  border-radius: 999px;
  padding: 5px 10px;
  cursor: pointer;
}

/* ==========================================================================
   Секции и панели
   ========================================================================== */
.portal-section-view { display: none; }
.portal-section-view.active { display: block; }

.portal-grid {
  padding: 24px 28px 40px;
}
.portal-grid.single { max-width: 720px; }

/* Экран создания тикета: форма + подсказка сбоку */
.compose-grid {
  display: grid;
  grid-template-columns: minmax(0, 1.35fr) minmax(280px, 0.85fr);
  gap: 20px;
  align-items: start;
  max-width: 1180px;
}

.compose-aside-head {
  display: flex;
  align-items: center;
  gap: 13px;
  margin-bottom: 16px;
}
.compose-aside-head h3 { font-size: 16px; }
.compose-aside-head small { margin-bottom: 3px; }

.compose-aside-lead {
  margin: 0 0 18px;
  font-size: 14px;
  color: var(--text-2);
}

.compose-steps {
  list-style: none;
  counter-reset: step;
  margin: 0 0 18px;
  padding: 0;
  display: grid;
  gap: 14px;
}
.compose-steps li {
  counter-increment: step;
  position: relative;
  padding-left: 38px;
}
.compose-steps li::before {
  content: counter(step);
  position: absolute;
  left: 0;
  top: 0;
  width: 26px;
  height: 26px;
  border-radius: 50%;
  display: grid;
  place-items: center;
  font-family: var(--mono);
  font-size: 12px;
  font-weight: 700;
  color: #fff;
  background: var(--brand-fill);
  box-shadow: var(--glow-brand);
}
.compose-steps strong { display: block; font-size: 14px; margin-bottom: 2px; }
.compose-steps span { font-size: 13px; color: var(--muted); line-height: 1.5; }

.compose-aside-note {
  margin: 0;
  padding: 13px 15px;
  font-size: 13px;
  color: var(--text-2);
  background: var(--signal-bg);
  border: 1px solid var(--signal-dim);
  border-radius: var(--radius);
}

.portal-panel {
  background: linear-gradient(180deg, rgba(30, 25, 67, 0.7), rgba(23, 19, 53, 0.7));
  border: 1px solid var(--line-soft);
  border-radius: var(--radius-lg);
  padding: 24px;
  box-shadow: var(--shadow);
  backdrop-filter: blur(10px);
}

.panel-header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 16px;
  margin-bottom: 20px;
  flex-wrap: wrap;
}

.panel-note {
  font-size: 13px;
  color: var(--muted);
  margin-bottom: 14px;
}

.empty-state {
  padding: 34px 20px;
  text-align: center;
  color: var(--muted);
  font-size: 14px;
  border: 1px dashed var(--line);
  border-radius: var(--radius);
  background: rgba(11, 9, 32, 0.32);
}

/* ==========================================================================
   Формы
   ========================================================================== */
.portal-form-grid {
  display: grid;
  gap: 18px;
}

.portal-form-grid label,
.attachment-field {
  display: grid;
  gap: 7px;
  font-size: 13px;
  color: var(--text-2);
}

input[type="text"],
input[type="email"],
select,
textarea {
  font: inherit;
  font-size: 14px;
  width: 100%;
  background: rgba(11, 9, 32, 0.55);
  color: var(--text);
  border: 1px solid var(--line);
  border-radius: var(--radius-sm);
  padding: 11px 13px;
  transition: border-color 140ms var(--ease), background 140ms var(--ease),
              box-shadow 140ms var(--ease);
}
input:focus, select:focus, textarea:focus {
  border-color: var(--brand);
  background: rgba(11, 9, 32, 0.75);
  box-shadow: 0 0 0 3px rgba(139, 92, 246, 0.22);
  outline: none;
}
input:disabled, textarea:disabled, select:disabled {
  opacity: 0.55;
  cursor: not-allowed;
}
textarea { resize: vertical; min-height: 92px; line-height: 1.55; }
::placeholder { color: var(--muted); }

select {
  appearance: none;
  background-image: linear-gradient(45deg, transparent 50%, var(--muted) 50%),
                    linear-gradient(135deg, var(--muted) 50%, transparent 50%);
  background-position: calc(100% - 16px) 50%, calc(100% - 11px) 50%;
  background-size: 5px 5px, 5px 5px;
  background-repeat: no-repeat;
  padding-right: 34px;
}

.field-hint { font-size: 12px; color: var(--muted); line-height: 1.45; }

.portal-form-actions {
  display: flex;
  gap: 10px;
  flex-wrap: wrap;
}

/* Выбор файлов */
.native-file-input {
  position: absolute;
  width: 1px; height: 1px;
  opacity: 0; pointer-events: none;
}
.file-picker-shell {
  display: flex;
  align-items: center;
  gap: 12px;
  cursor: pointer;
}
.file-picker-button {
  appearance: none;
  font: inherit;
  font-size: 13px;
  background: rgba(139, 92, 246, 0.12);
  color: var(--text);
  border: 1px dashed var(--line);
  border-radius: 999px;
  padding: 8px 15px;
  cursor: pointer;
}
.file-picker-shell:hover .file-picker-button { border-color: var(--brand); color: var(--cyan); }
.file-picker-name { font-size: 12px; color: var(--muted); overflow-wrap: anywhere; }

.attachment-field small { font-size: 12px; color: var(--muted); }

/* ==========================================================================
   Список тикетов + диалог
   ========================================================================== */
.portal-ticket-grid {
  display: grid;
  grid-template-columns: minmax(280px, 350px) minmax(0, 1fr);
  gap: 20px;
  align-items: start;
}

.portal-ticket-list-panel {
  padding: 18px;
  position: sticky;
  top: 20px;
  max-height: calc(100vh - 40px);
  display: flex;
  flex-direction: column;
}

.portal-ticket-list {
  display: flex;
  flex-direction: column;
  gap: 9px;
  overflow-y: auto;
  min-height: 0;
}

/* --- Карточка тикета ---------------------------------------------------- */
.portal-ticket-card {
  position: relative;
  text-align: left;
  width: 100%;
  background: rgba(11, 9, 32, 0.45);
  border: 1px solid var(--line-soft);
  border-radius: var(--radius);
  padding: 14px 16px;
  cursor: pointer;
  overflow: hidden;
  /* Список — колоночный флекс: без этого карточки сжимаются в полоски */
  flex-shrink: 0;
  transition: background 140ms var(--ease), border-color 140ms var(--ease),
              transform 140ms var(--ease);
}
/* Цветная кромка слева — заливается только по состоянию */
.portal-ticket-card::before {
  content: "";
  position: absolute;
  left: 0; top: 0; bottom: 0;
  width: 3px;
  background: transparent;
  transition: background 140ms var(--ease);
}
.portal-ticket-card:hover {
  background: rgba(139, 92, 246, 0.14);
  border-color: var(--line);
}
.portal-ticket-card.active {
  background: var(--aurora-soft);
  border-color: rgba(139, 92, 246, 0.5);
}
.portal-ticket-card.active::before { background: var(--aurora); }

/* Есть непрочитанный ответ поддержки */
.portal-ticket-card.has-reply::before { background: var(--signal); }
.portal-ticket-card.has-reply {
  border-color: var(--signal-dim);
  background: var(--signal-bg);
}

.portal-ticket-card-header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 12px;
  margin-bottom: 8px;
}
.portal-ticket-card h4 {
  font-size: 14px;
  margin-top: 4px;
  overflow-wrap: anywhere;
}
.portal-ticket-card p {
  margin: 0;
  font-size: 13px;
  color: var(--text-2);
  display: -webkit-box;
  -webkit-line-clamp: 2;
  -webkit-box-orient: vertical;
  overflow: hidden;
}

.portal-ticket-code {
  font-size: 11px;
  color: var(--muted);
  letter-spacing: 0.04em;
}

.portal-ticket-meta {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  margin-top: 10px;
  font-size: 11px;
  color: var(--muted);
  font-family: var(--mono);
}

/* Статусные метки — залитые пилюли */
.status-tag {
  font-family: var(--mono);
  font-size: 10px;
  letter-spacing: 0.1em;
  text-transform: uppercase;
  padding: 4px 9px;
  border-radius: 999px;
  border: 1px solid var(--line);
  background: rgba(11, 9, 32, 0.5);
  color: var(--text-2);
  white-space: nowrap;
  font-weight: 600;
}
.status-tag.is-open     { color: var(--cyan);     border-color: rgba(61, 220, 255, 0.32);
                          background: rgba(61, 220, 255, 0.1); }
.status-tag.is-answered { color: var(--signal);   border-color: var(--signal-dim);
                          background: var(--signal-bg); }
.status-tag.is-closed   { color: var(--resolved); border-color: var(--resolved-dim);
                          background: var(--resolved-bg); }

.count-badge {
  font-size: 11px;
  color: var(--muted);
  letter-spacing: 0.04em;
}

/* ==========================================================================
   Диалог
   ========================================================================== */
.portal-ticket-detail-panel {
  padding: 0;
  display: flex;
  flex-direction: column;
  min-height: 460px;
  max-height: calc(100vh - 160px);
  overflow: hidden;
}

.portal-ticket-detail-panel > .empty-state { margin: 24px; }

/* Обёртка диалога тянется на всю высоту панели, лента прокручивается внутри */
#portal-ticket-detail,
#portal-closed-detail {
  display: flex;
  flex-direction: column;
  flex: 1;
  min-height: 0;
}

.portal-ticket-head {
  padding: 16px 24px;
  border-bottom: 1px solid var(--line-soft);
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 16px;
  flex-wrap: wrap;
  flex-shrink: 0;
}
.portal-ticket-head h3 { font-size: 16px; margin-top: 4px; overflow-wrap: anywhere; }
.portal-ticket-head p { margin: 6px 0 0; font-size: 12px; font-family: var(--mono); }

.portal-ticket-actions { display: flex; gap: 8px; flex-wrap: wrap; }

/* --- Нить обращения: сигнатура интерфейса ------------------------------- */
.portal-messages {
  flex: 1;
  overflow-y: auto;
  padding: 24px 24px 8px 24px;
  position: relative;
  scroll-behavior: smooth;
}

/* Сама нить — авроровый градиент, как хвост кометы */
.portal-messages::before {
  content: "";
  position: absolute;
  left: 35px;
  top: 24px;
  bottom: 8px;
  width: 2px;
  border-radius: 2px;
  background: linear-gradient(180deg,
    rgba(255, 159, 69, 0.55) 0%,
    rgba(246, 95, 180, 0.5) 35%,
    rgba(139, 92, 246, 0.5) 70%,
    transparent 100%);
}

.portal-message {
  position: relative;
  padding-left: 32px;
  margin-bottom: 22px;
  max-width: 74ch;
}

/* Узел на нити */
.portal-message::before {
  content: "";
  position: absolute;
  left: 7px;
  top: 5px;
  width: 9px;
  height: 9px;
  border-radius: 50%;
  background: var(--ink);
  border: 2px solid var(--line);
}
.portal-message.admin::before {
  border-color: var(--voice-support);
  background: var(--voice-support);
  box-shadow: 0 0 0 4px rgba(255, 176, 46, 0.16);
}
.portal-message.user::before {
  border-color: var(--voice-you);
  box-shadow: 0 0 0 4px rgba(61, 220, 255, 0.12);
}
.portal-message.system::before { border-color: var(--muted); }

.portal-message > strong {
  display: block;
  font-size: 12px;
  font-weight: 700;
  margin-bottom: 5px;
  letter-spacing: 0.01em;
}
.portal-message.admin  > strong { color: var(--voice-support); }
.portal-message.user   > strong { color: var(--voice-you); }
.portal-message.system > strong { color: var(--muted); }

.portal-message p {
  margin: 0;
  font-size: 14px;
  line-height: 1.6;
  color: var(--text);
  white-space: pre-wrap;
  overflow-wrap: anywhere;
}

.portal-message time {
  display: block;
  margin-top: 6px;
  font-size: 11px;
  color: var(--muted);
}

/* Разделитель дня */
.day-divider {
  display: flex;
  align-items: center;
  gap: 12px;
  margin: 0 0 22px -32px;
  padding-left: 32px;
  font-family: var(--mono);
  font-size: 10px;
  letter-spacing: 0.14em;
  text-transform: uppercase;
  color: var(--muted);
}
.day-divider::after {
  content: "";
  flex: 1;
  height: 1px;
  background: var(--line-soft);
}

/* Отметка непрочитанного */
.unread-divider {
  display: flex;
  align-items: center;
  gap: 12px;
  margin: 0 0 22px 0;
  font-family: var(--mono);
  font-size: 10px;
  letter-spacing: 0.14em;
  text-transform: uppercase;
  color: var(--signal);
  font-weight: 700;
}
.unread-divider::after {
  content: "";
  flex: 1;
  height: 1px;
  background: linear-gradient(90deg, var(--signal), transparent);
}

/* --- Вложения ------------------------------------------------------------ */
.message-attachments {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 10px;
}
.message-attachment {
  display: block;
  border-radius: var(--radius-sm);
  overflow: hidden;
  border: 1px solid var(--line);
  background: var(--surface-2);
  line-height: 0;
  transition: border-color 140ms var(--ease), transform 140ms var(--ease);
}
.message-attachment:hover {
  border-color: var(--cyan);
  transform: translateY(-2px);
}
.message-attachment img,
.message-attachment video {
  display: block;
  width: 148px;
  height: 108px;
  object-fit: cover;
}
.attachment-fallback {
  line-height: 1.4;
  padding: 10px 12px;
  font-size: 12px;
}
.attachment-fallback span { color: var(--text-2); }
.attachment-fallback small { display: block; color: var(--muted); }

/* --- Форма ответа -------------------------------------------------------- */
.portal-reply-form {
  border-top: 1px solid var(--line-soft);
  padding: 16px 24px 20px;
  display: grid;
  gap: 12px;
  background: rgba(11, 9, 32, 0.4);
  flex-shrink: 0;
}
.portal-reply-form textarea { min-height: 76px; }

.reply-form-footer {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
  flex-wrap: wrap;
}
.reply-hint {
  font-size: 11px;
  color: var(--muted);
  font-family: var(--mono);
}

.compact-attachment-field small { display: none; }

/* ==========================================================================
   Профиль
   ========================================================================== */
.profile-summary {
  display: grid;
  gap: 1px;
  background: var(--line-soft);
  border: 1px solid var(--line-soft);
  border-radius: var(--radius);
  overflow: hidden;
}
.profile-row {
  display: grid;
  grid-template-columns: 190px minmax(0, 1fr);
  gap: 16px;
  padding: 13px 16px;
  background: rgba(23, 19, 53, 0.9);
  font-size: 14px;
}
.profile-row strong { font-weight: 500; color: var(--muted); font-size: 13px; }
.profile-row div { overflow-wrap: anywhere; }
.profile-header { align-items: center; }

/* ==========================================================================
   Документы
   ========================================================================== */
.legal-portal-summary p { margin: 0 0 18px; color: var(--text-2); }
.legal-actions { display: flex; gap: 10px; flex-wrap: wrap; }

/* ==========================================================================
   Страницы документов (/legal/*)
   Разметка этих страниц опирается на portal.css, но своих правил у неё
   не было — панели растекались на всю ширину, а вкладки выглядели как
   голые ссылки.
   ========================================================================== */
.legal-page-shell {
  max-width: 940px;
  margin: 0 auto;
  padding: 28px 24px 56px;
  display: grid;
  gap: 14px;
}

.legal-hero {
  display: flex;
  align-items: flex-end;
  justify-content: space-between;
  gap: 20px;
  flex-wrap: wrap;
}
.legal-hero h1 { margin-bottom: 8px; }
.legal-hero p { margin: 0; color: var(--text-2); max-width: 62ch; }
.legal-hero-actions {
  display: flex;
  align-items: center;
  gap: 14px;
  flex-wrap: wrap;
}

.legal-tabs {
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
  padding: 10px;
}
.legal-tabs a {
  text-decoration: none;
  font-size: 13.5px;
  font-weight: 550;
  color: var(--text-2);
  padding: 8px 15px;
  border-radius: 999px;
  border: 1px solid transparent;
  transition: color 140ms var(--ease), background 140ms var(--ease),
              border-color 140ms var(--ease);
}
.legal-tabs a:hover { color: var(--text); background: rgba(139, 92, 246, 0.16); }
/* Текущий документ подсвечиваем авророй */
.legal-tabs a[aria-current="page"],
body[data-legal-document="rules"]     .legal-tabs a[href="/legal/rules"],
body[data-legal-document="privacy"]   .legal-tabs a[href="/legal/privacy"],
body[data-legal-document="agreement"] .legal-tabs a[href="/legal/agreement"] {
  color: var(--text);
  background: var(--aurora-soft);
  border-color: rgba(139, 92, 246, 0.45);
}

.legal-document-grid { display: grid; gap: 14px; }
.legal-document .panel-header { margin-bottom: 14px; }

.legal-line {
  margin: 0 0 12px;
  font-size: 14.5px;
  line-height: 1.65;
  color: var(--text-2);
  overflow-wrap: anywhere;
}
.legal-line:last-child { margin-bottom: 0; }
.legal-line-muted { color: var(--muted); }

@media (max-width: 620px) {
  .legal-page-shell { padding: 18px 14px 40px; }
  .legal-hero { align-items: flex-start; }
}

/* ==========================================================================
   Гейт документов
   ========================================================================== */
.legal-gate {
  position: fixed;
  inset: 0;
  z-index: 90;
  display: grid;
  place-items: center;
  padding: 24px;
  background: rgba(6, 5, 18, 0.88);
  backdrop-filter: blur(6px);
}
body.legal-gate-open { overflow: hidden; }

.legal-gate-card {
  width: min(520px, 100%);
  background: linear-gradient(180deg, rgba(38, 33, 83, 0.96), rgba(23, 19, 53, 0.96));
  border: 1px solid var(--line);
  border-radius: var(--radius-lg);
  padding: 32px;
  box-shadow: var(--shadow), 0 0 60px -28px rgba(139, 92, 246, 0.85);
  position: relative;
  overflow: hidden;
}
.legal-gate-card::before {
  content: "";
  position: absolute;
  inset: 0 0 auto 0;
  height: 3px;
  background: var(--aurora);
}
.legal-gate-card h2 { margin-bottom: 10px; }
.legal-gate-card > p { color: var(--text-2); margin: 0 0 22px; }
.legal-gate-card > small {
  display: block;
  margin-top: 14px;
  font-size: 12px;
  color: var(--muted);
}
.legal-gate-card a { color: var(--cyan); }

.legal-accept-check {
  display: flex;
  gap: 12px;
  align-items: flex-start;
  padding: 16px;
  background: rgba(11, 9, 32, 0.55);
  border: 1px solid var(--line-soft);
  border-radius: var(--radius);
  margin-bottom: 20px;
  font-size: 14px;
  line-height: 1.5;
  cursor: pointer;
}
.legal-accept-check input {
  width: 17px;
  height: 17px;
  margin: 2px 0 0;
  accent-color: var(--brand);
  cursor: pointer;
  flex-shrink: 0;
}

/* ==========================================================================
   Уведомления
   ========================================================================== */
.toast-container {
  position: fixed;
  top: 18px;
  right: 18px;
  z-index: 120;
  display: flex;
  flex-direction: column;
  gap: 8px;
  max-width: min(360px, calc(100vw - 36px));
}

.toast {
  background: linear-gradient(180deg, rgba(41, 33, 83, 0.97), rgba(23, 19, 53, 0.97));
  border: 1px solid var(--line);
  border-left: 3px solid var(--brand);
  border-radius: var(--radius);
  padding: 12px 16px;
  box-shadow: var(--shadow);
  backdrop-filter: blur(10px);
  animation: toast-in 220ms var(--ease);
}
.toast.error { border-left-color: var(--danger); }
.toast strong {
  display: block;
  font-family: var(--mono);
  font-size: 10px;
  letter-spacing: 0.14em;
  text-transform: uppercase;
  color: var(--muted);
  margin-bottom: 4px;
}
.toast div { font-size: 14px; color: var(--text); }

@keyframes toast-in {
  from { opacity: 0; transform: translateX(12px); }
  to   { opacity: 1; transform: none; }
}

/* ==========================================================================
   Просмотр вложения
   ========================================================================== */
.lightbox {
  position: fixed;
  inset: 0;
  z-index: 130;
  display: grid;
  place-items: center;
  padding: 32px;
  background: rgba(6, 5, 18, 0.95);
  backdrop-filter: blur(4px);
  cursor: zoom-out;
}
.lightbox img, .lightbox video {
  max-width: 100%;
  max-height: 100%;
  border-radius: var(--radius);
  box-shadow: var(--shadow);
}

/* ==========================================================================
   Нижняя навигация (мобильные)
   ========================================================================== */
/* Показывается только на узких экранах — на десктопе есть боковое меню */
.portal-mobile-dock { display: none; }

@media (max-width: 980px) {
  .portal-mobile-dock:not(.hidden) { display: grid; }
}

.portal-mobile-dock {
  position: fixed;
  left: 12px; right: 12px;
  bottom: calc(12px + env(safe-area-inset-bottom));
  z-index: 60;
  grid-auto-flow: column;
  background: rgba(23, 19, 53, 0.92);
  border: 1px solid var(--line);
  border-radius: 999px;
  padding: 6px;
  box-shadow: var(--shadow), 0 0 40px -20px rgba(139, 92, 246, 0.9);
  backdrop-filter: blur(16px);
}

.portal-mobile-nav-item {
  appearance: none;
  font: inherit;
  font-size: 11px;
  font-weight: 600;
  background: none;
  border: 0;
  border-radius: 999px;
  color: var(--muted);
  padding: 10px 4px;
  cursor: pointer;
  position: relative;
  transition: color 140ms var(--ease), background 140ms var(--ease);
}
.portal-mobile-nav-item.active {
  color: var(--text);
  background: var(--aurora-soft);
  box-shadow: inset 0 0 0 1px rgba(139, 92, 246, 0.45);
}
.portal-mobile-nav-item[data-unread]::after {
  content: "";
  position: absolute;
  top: 6px;
  right: 50%;
  margin-right: -20px;
  width: 7px; height: 7px;
  border-radius: 50%;
  background: var(--signal);
  box-shadow: 0 0 0 3px rgba(255, 176, 46, 0.2);
}

/* ==========================================================================
   Адаптив
   ========================================================================== */
@media (max-width: 1080px) {
  .portal-ticket-grid { grid-template-columns: minmax(240px, 300px) minmax(0, 1fr); }
  .compose-grid { grid-template-columns: minmax(0, 1fr); max-width: 720px; }
}

@media (max-width: 980px) {
  .portal-shell { grid-template-columns: minmax(0, 1fr); }
  .portal-sidebar { display: none; }
  .portal-main { padding-bottom: 84px; }

  .portal-topbar { padding: 16px 18px; }
  .portal-grid { padding: 18px 18px 32px; }

  .portal-ticket-grid { grid-template-columns: minmax(0, 1fr); }
  .portal-ticket-list { max-height: none; }

  /* На телефоне список и диалог — два отдельных экрана */
  .portal-ticket-grid .portal-ticket-detail-panel { display: none; }
  .portal-ticket-grid.ticket-detail-open .portal-ticket-list-panel { display: none; }
  .portal-ticket-grid.ticket-detail-open .portal-ticket-detail-panel {
    display: flex;
    max-height: none;
  }

  .portal-messages { padding: 18px 16px 8px; }
  .portal-messages::before { left: 27px; }
  .portal-message { padding-left: 26px; }
  .portal-message::before { left: 3px; }
  .day-divider { margin-left: -26px; padding-left: 26px; }

  .portal-ticket-head,
  .portal-reply-form { padding-left: 16px; padding-right: 16px; }

  .profile-row { grid-template-columns: minmax(0, 1fr); gap: 3px; }
}

@media (max-width: 560px) {
  h1 { font-size: 22px; }
  .portal-auth-card { padding: 28px 22px 24px; }
  .portal-topbar-meta .portal-meta-card { display: none; }
  .message-attachment img, .message-attachment video { width: 116px; height: 86px; }
  .brand-mark.lg { width: 62px; height: 62px; border-radius: 20px; }
}

@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after {
    animation-duration: 0.001ms !important;
    transition-duration: 0.001ms !important;
    scroll-behavior: auto !important;
  }
}